Comparison

FAQ - Frequently Asked Questions

How can I order?

To order you can use our shopping cart or just send us an Email (info@hoelzel.de) with all relevant information. Of course you can also use fax or mail. Please understand that orders via phone cannot be accepted.After your order is received we will order with the supplier. Once we receive the confirmation from the supplier we will send you an order confirmation with the exact delivery day (normally within 24h).


How long does the delivery take?

The delivery time varies and depends onto the individual supplier and the country of origin. Very important for the delivery time is whether a product is on stock or still needs to be produced.  Usually the delivery time is between one and three weeks. Order confirmations are sent out within 24hours and include the concrete delivery time for your purchased product.


Can I also get products from suppliers that are not listed on the homepage of www.hoelzel-biotech.com?

Please let us know if you are looking for a product or supplier that is not yet listed on our homepage. We will get in contact and get back to you shortly with all the information requested and provide you with a concrete offer.


What payment methods do exist?

You can pay via bank transfer, Credit Card (Visa & MasterCard) or check. Please always include the invoice number.


How will I know if my delivery will be delayed?

Order confirmations are usually send out the latest 24h after the order was received. These indicate the exact delivery date. In case the delivery will be delayed we will call or email immediately. We work with UPS as our shipping courier.


How much are the delivery costs?

Shipping cost vary and depend on the destination and weight of the product. Within Germany delivery costs are 18 Euro. For each order we charge 8 Euro for packaging and for dry-ice-shipments 20 Euros.Delivery costs for all other countries than Germany are mentioned in each offer, order confirmation and certainly, when you purchase online via or shopping cart.